Last updated: August 22, 2026
This Privacy Policy explains how EcomLens ("EcomLens", "we", "us") collects, uses, and protects information when you use our website, desktop application, and related services (together, the "Service"). EcomLens is operated by Net Brands Solutions, a firm incorporated under the laws of India, with its registered office at Sector 49, Noida, India.
Account information: When you create an account, we collect your email address and a securely hashed password. We never store your password in plain text.
Purchase and license information: When you purchase a license, our payment partner Razorpay processes your payment details directly — we never receive or store your card, UPI, or bank details. We do store your license status, purchase date, and the invoice reference needed to activate and support your license.
Device and technical data: We automatically collect your IP address, browser type and version, operating system, device identifiers, and referring URLs when you access the Service.
Support communications: If you contact us for support, we retain the content of that correspondence to help resolve your request and improve the Service.
EcomLens's video recording feature runs and stores footage entirely on your own device. We do not upload, receive, transmit, or store the video content you record. EcomLens has no access to, and takes no responsibility for, the footage itself — only you control where it's stored and for how long. Please keep your own backups; we cannot recover footage lost from your device.
We share information only where necessary to operate the Service:
We may disclose information if required by law, or to protect the rights, property, or safety of EcomLens, our users, or the public.
We retain account and license data for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, or dispute-resolution obligations. You may request deletion of your account data at any time (see Section 7).
We use industry-standard measures — including password hashing, encrypted connections (HTTPS), and access controls — to protect your information. No system is perfectly secure, and we cannot guarantee absolute security, but we take reasonable steps to protect your data from unauthorized access.
You may request access to, correction of, or deletion of your personal data by contacting us at support@ecomlens.jynzi.com. We will respond within 30 days. Users in the EEA/UK also have the right to lodge a complaint with their local data protection supervisory authority.
The Service is intended for business use by adults and is not directed at children under 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer for users in India are published below:
Grievance Officer: Seema
Email: support@ecomlens.jynzi.com
Address: Net Brands Solutions, Sector 49, Noida, India
We will acknowledge complaints within 24 hours and aim to resolve them within 15 days of receipt.
Questions about this Privacy Policy? Reach us at support@ecomlens.jynzi.com or see our Contact page.